FOR IMMEDIATE RELEASE
November 6, 2003

FOR ADDITIONAL INFORMATION
 
Regina D. Biddings, Director
NIPSCO Communications
(219) 647-6388

NIPSCO ENCOURAGES SAFETY
Customers Reminded to Stay Alert

MERRILLVILLE, Ind. Northern Indiana Public Service Company (NIPSCO) is reminding residents to be aware of impersonators who identify themselves as NIPSCO employees. During the beginning of the heating season, a number of customers may be calling NIPSCO more frequently for heating services. And from time to time, there are reports of incidents involving impersonators across northern Indiana.

"The safety of our customers and employees is our primary concern," said Ken Foley, general manager. "All NIPSCO employees are required to carry and display a company photo identification (ID) card. We advise our customers to request to see the identification card before allowing anyone into their homes."

In addition to the photo ID, NIPSCO signs are displayed either on the outside of the employee's vehicle, or inside the vehicle itself.

"If our customers suspect impersonator activity, we encourage them to call the local police immediately," Foley said.

As a company that is concerned about the safety of customers and employees, NIPSCO is re-issuing the following information to help customers protect themselves as well as ensure the safety of NIPSCO meter readers:

  1. Ask for identification before allowing anyone into your home. All NIPSCO employees carry company-issued photo identification cards.
  2. On days of scheduled meter reads, please confine pets to provide added protection for our employees and ensure a timely meter reading.
  3. Always investigate before investing money or signing any type of contract.
  4. Never give money to a stranger who offers a once-in-a-lifetime deal.
  5. Entrust your home repair work to reputable companies.
  6. Report suspicious individuals to the police.
  7. Don't be embarrassed to report that you have been victimized or swindled.

NIPSCO, with headquarters in Merrillville, Ind., is one of the 10 energy distribution companies of NiSource Inc. (NYSE: NI). With approximately 700,000 natural gas customers and 430,000 electric customers across the northern third of Indiana, NIPSCO is the largest natural gas distribution company, and the second largest electric distribution company, in the state. NiSource distribution companies serve 3.6 million natural gas and electric customers primarily in nine states. More information about NIPSCO is available at www.nipsco.com.